Terms of service

Terms of Service

Last updated: September 13, 2026

OVERVIEW

Welcome to Tools & More! The terms “we”, “us” and “our” refer to Tools & More. Tools & More operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a seamless shopping experience (the “Services”). Tools & More is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return and Refund Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site under your supervision.

To use the Services, browse our online catalog, or complete a purchase, you may be asked to provide certain details such as your name, billing address, payment details, and shipping information. You represent and warrant that all information you submit to us is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that take place under your account. You may not transfer, sell, or assign your account to any third party.

SECTION 2 - OUR PRODUCTS

We make every effort to display the colors, specifications, and details of our products as accurately as possible. However, the exact display depends on your monitor and device settings, and we cannot guarantee that your screen's display will reflect the exact item color or finish.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product at any time. We also reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS AND ACCEPTANCE

When you place an order on tools-and-more.shop, you are making an offer to purchase the specified items. Tools & More reserves the right to accept or decline your order for legitimate reasons, such as suspected fraud, pricing errors, or stock unavailability. An order is confirmed only after full payment is authorized and a confirmation email is dispatched.

If we modify or cancel an order, we will notify you immediately using the email, billing address, or phone number supplied during checkout. All returns, refunds, and cancellations are governed strictly by our Return and Refund Policy and our Order Cancellation Policy.

You agree that all purchases made on our site are for personal, household, or internal business use, and not for unauthorized commercial resale or export.

SECTION 4 - PRICES, CURRENCY, AND BILLING

All prices, shipping fees, and monetary transactions displayed across our store are denominated and settled in United States Dollars (USD). Prices, discounts, and promotions are subject to change without prior notice. The price charged will be the price displayed at the time your order is submitted and confirmed.

Applicable sales taxes (including required state and local county sales taxes on orders shipped to Florida delivery addresses) and handling charges are calculated dynamically and clearly itemized during checkout prior to final payment authorization. For international cross-border orders delivered to addresses in the United States, customers are informed that prices do not include any local import duties or customs tariffs that may be imposed by federal authorities, if applicable. Full payment terms are outlined in our Payment Policy.

You agree to provide current, complete, and accurate purchase, billing, and contact details for all orders. By submitting payment information, you warrant that you are authorized to use the chosen payment method and that all transactions will be honored by your issuing bank or payment gateway.

SECTION 5 - SHIPPING AND DELIVERY

We provide cross-border delivery to customers located across the United States. All delivery timelines, shipping methods, handling periods, and tracking procedures are governed exclusively by our Shipping Policy.

Delivery estimates and transit times are provided for guidance only and are not guaranteed delivery dates. We are not liable for transit delays caused by courier services, customs clearances, adverse weather conditions, or unforeseen events outside our reasonable control. Risk of loss and title for items purchased pass to you upon successful transfer of the merchandise to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

All content included on or comprising our Services—such as trademarks, logos, graphics, text, icons, images, and software—is the exclusive property of Tools & More, its content suppliers, or licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited license to access and make personal use of the site. You may not reproduce, duplicate, copy, sell, distribute, or exploit any portion of the site or its content without express written permission from Tools & More.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools and integrations (such as payment gateways and logistics trackers) over which we have no direct control. You acknowledge that we provide access to such tools "as is" and "as available" without warranties of any kind.

Our site may contain links leading to external third-party websites. We are not responsible for inspecting, evaluating, or warranting the content, accuracy, or privacy practices of any third-party websites. Any engagement with third-party sites is done entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Tools & More is hosted on Shopify Inc., which provides the secure online e-commerce platform that allows us to sell our products to you. Any transaction and contract of sale is strictly between you and Tools & More. You acknowledge that Shopify is not liable for any transaction issues, product quality, or order disputes arising directly from your purchase with Tools & More.

SECTION 9 - USER FEEDBACK AND SUBMISSIONS

If you submit customer reviews, suggestions, ideas, or feedback, you grant Tools & More a non-exclusive, perpetual, royalty-free, and worldwide right to use, reproduce, publish, and distribute such feedback across any media channel. You warrant that your submissions will not violate third-party rights, contain defamatory material, or introduce harmful computer code.

SECTION 10 - PROHIBITED USES

You are strictly prohibited from using the site or its content: (a) for any illegal or fraudulent purpose; (b) to violate any applicable international, national, or local regulations; (c) to infringe upon or violate our intellectual property rights or the rights of others; (d) to harass, abuse, insult, or defame others; (e) to submit false or misleading information; (f) to upload viruses or harmful code; or (g) to scrape, crawl, or gather data without our prior consent. We reserve the right to terminate your access immediately if you engage in any prohibited activities.

SECTION 11 - DISCLAIMER OF WARRANTIES

Except as expressly stated by Tools & More, the Services and all products delivered to you are provided "as is" and "as available" for your use, without warranties or conditions of any kind, whether express or implied, including all implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, and non-infringement.

SECTION 12 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Tools & More, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, loss of data, or replacement costs arising from your use of the Services or any product purchased through the site.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tools & More, our partners, officers, employees, and suppliers from any claim, demand, or damages, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any applicable law or third-party rights.

SECTION 14 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be severed without affecting the validity and enforceability of the remaining provisions.

SECTION 15 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate purchase contracts whereby we provide you products or Services shall be governed by and construed in accordance with the laws of the Republic of Moldova, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be submitted to the competent judicial courts of Chișinău, Moldova.

Nothing in this section shall deprive consumers residing in the United States of mandatory protective provisions afforded to them under applicable state consumer protection legislation.

SECTION 16 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or modify any part of these Terms by posting updates to our website. Your continued use of the site following the posting of changes constitutes acceptance of those revisions.

SECTION 17 - CONTACT INFORMATION

Store Name: Tools & More
Address: Strada Braniștii 7/1, Chișinău, MD-2068, Moldova
Phone: +373 60 630 593
Email: support@tools-and-more.shop
Contact Page: Contact Us

Customer Service Hours

Daily: 09:00 – 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time)
(Equivalent to 02:00 AM – 11:00 AM EST / 03:00 AM – 12:00 PM EDT)

We strive to respond to all emails within 24–48 hours.