Refund policy

30-Day Easy Returns

At Tools & More, customer satisfaction is our top priority. We offer a transparent 30-day return policy for our customers across the United States. You have 30 days after receiving your item to request a return.

Return Policy Overview

  • Return Window: You have 30 days from the day your package is marked as delivered by the carrier to request a return.

  • Condition of Items: Items must be unused, unwashed, in their original condition, and returned in the original manufacturer packaging, including all accessories, parts, tags, and user manuals.

  • Return Method: Returns are accepted exclusively by mail.

  • Currency: All orders, refunds, and return value assessments are processed in United States Dollars (USD).

Return Costs and Fees

  • For Defective, Damaged, or Incorrect Products: No cost to the customer. If your item arrived damaged during transit, defective, or incorrect, Tools & More covers all costs. We will provide a prepaid return shipping label via email for you to download and print.

  • For Customer Remorse (Change of Mind / Wrong Size or Model): The actual cost of return shipping is the customer's responsibility. Please note that returns are shipped back to our central facility in Moldova, and standard international postage rates apply. Original shipping charges are non-refundable. For shipping timelines and terms, review our Shipping Policy.

  • Restocking Fee: $0.00 (No restocking fee). We do not charge any administrative or restocking fees on returned merchandise.

How to Return an Item

  1. Contact Support: Email us at support@tools-and-more.shop or reach out through our Contact Us page with your order number, reason for return, and clear photos/videos if the item is damaged or defective.

  2. Return Authorization & Instructions: Upon approval, we will send you a Return Merchandise Authorization (RMA) with shipping instructions. For damaged or defective orders, a prepaid downloadable return label will be attached.

  3. Package Your Return: Securely repack the item in its original box with all accompanying documentation, accessories, and protective packing materials.

  4. Ship to Return Facility: Drop the package off at your local postal service or designated courier location. All returns must be addressed directly to our operational facility:
    Tools & More Returns Department
    Strada Braniștii 7/1, Chișinău, MD-2068, Moldova

Order Cancellations

Because we begin fulfillment immediately to maintain rapid delivery timelines across the United States, cancellation requests must be submitted within 1 hour of placing your order. To cancel, please email us immediately at support@tools-and-more.shop with the subject line URGENT: CANCEL ORDER #[Your Order Number], and include your full name, order number, and the email address used at checkout. Once 1 hour has elapsed, your order enters our automated fulfillment process and cannot be modified or canceled in transit; in such cases, simply receive the delivery and initiate a standard return under our 30-day return policy. For full details, review our Order Cancellation Policy.

Refund Process

  • Inspection: Once your return parcel arrives at our warehouse, our inspection team will review the condition of the item within 2 business days.

  • Refund Issuance: Once approved, your refund will be automatically issued in USD to your original payment method (e.g., credit card, debit card, or payment provider).

  • Processing Time: It typically takes 5 to 7 business days for the funds to reflect on your bank or credit card statement, depending on your financial institution.

Exchanges

The fastest way to receive an alternate item is to return the original product using the steps above. Once your return is accepted, place a new order on our website. If an error was made on our part and you received an incorrect item, please notify us and we will dispatch the correct product at our expense.

Non-Returnable Items

Certain items cannot be returned due to health, hygiene, or safety standards (e.g., customized goods or hazardous materials). Any non-returnable items are explicitly identified on their corresponding product pages.

Contact Information

Store Name: Tools & More
Address: Strada Braniștii 7/1, Chișinău, MD-2068, Moldova
Phone: +373 60 630 593
Email: support@tools-and-more.shop
Contact Page: Contact Us

Customer Service Hours

Daily: 09:00 – 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time)
(Equivalent to 02:00 AM – 11:00 AM EST / 03:00 AM – 12:00 PM EDT)

We strive to respond to all inquiries within 24–48 hours.