Shipping policy
Last updated: September 13, 2026
At Tools & More, we are committed to providing a reliable, transparent, and completely free shipping experience for all our customers across the United States. Please review the details below to understand how your order is processed, shipped, and delivered.
Shipping Destination
We deliver exclusively to addresses located within the United States. All deliveries are carried out via standard ground/air domestic and cross-border carrier routes.
Shipping Costs and Estimates
We offer Free Shipping on all orders to the United States with no minimum spend required.
| Shipping Method | Transit Time | Shipping Cost |
|---|---|---|
| Standard Shipping (USPS) | 5 – 9 business days (Monday – Friday) | Free ($0.00 USD) |
Order Cutoff & Delivery Timelines
All shipping and handling timelines are calculated in business days (Monday through Friday, excluding official public holidays):
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Order Cutoff Time: 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time) — equivalent to 11:00 AM EST. Orders submitted after 18:00 on business days or placed during weekends will begin processing on the following business day.
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Handling / Processing Time: 1 to 3 business days (Monday – Friday). This covers payment verification, inventory allocation, quality inspection, and protective packaging.
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Transit Time: 5 to 9 business days (Monday – Friday) via USPS and partner cross-border carriers.
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Total Estimated Delivery Window: 6 to 12 business days from the date your order is successfully placed.
Order Tracking
Once your parcel has been packaged and handed over to the courier, an automated shipment confirmation email will be dispatched to the email address you entered at checkout. This email will contain your dedicated tracking number and a link to trace your delivery status online. Please allow 24 to 48 hours for the carrier system to show real-time tracking updates.
Damaged, Missing, or Delayed Shipments
If your package arrives visibly damaged, or if your package has exceeded the estimated delivery window without recent tracking events, please contact us right away at support@tools-and-more.shop. We will coordinate directly with USPS to locate your parcel, arrange a replacement, or issue a full refund in accordance with our Return and Refund Policy.
Contact Information
Store Name: Tools & More
Address: Strada Braniștii 7/1, Chișinău, MD-2068, Moldova
Phone: +373 60 630 593
Email: support@tools-and-more.shop
Contact Page: Contact Us
Customer Service Hours
Daily: 09:00 – 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time)
(Equivalent to 02:00 AM – 11:00 AM EST / 03:00 AM – 12:00 PM EDT)
We strive to respond to all emails within 24–48 hours.