Welcome to the Tools & More Help Center. Below are answers to the most common questions regarding shipping, returns, payments, and order tracking for our United States customers.
Q1: Do you ship across the United States?
A: Yes, we ship exclusively to customers located throughout the United States. For full delivery details, visit our Shipping Policy.
Q2: How much does shipping cost?
A: We provide 100% Free Standard Shipping on all orders delivered within the United States, with no minimum purchase requirement.
Q3: How long does delivery take?
A: Our order timelines are structured as follows:
- Order Handling Time: 1 to 3 business days (Monday – Friday).
- Transit Time: 5 to 9 business days (Monday – Friday) via USPS.
- Total Estimated Delivery Time: 6 to 12 business days.
Orders placed before 18:00 (GMT+2 / 11:00 AM EST) begin processing on the same business day.
Q4: How do I track my order?
A: As soon as your parcel is dispatched, you will receive an automatic tracking email containing your unique carrier tracking code and tracking link. Real-time courier updates appear within 24–48 hours of dispatch.
Q5: Can I cancel my order?
A: Yes, orders can be canceled free of charge within 1 hour of purchase by emailing support@tools-and-more.shop. After 1 hour, orders enter automated packing and fulfillment and cannot be canceled in transit. Please see our Order Cancellation Policy.
Q6: What is your return policy?
A: We offer a 30-day return window starting from the day your package is marked as delivered. Items must be unused and in original packaging. We charge $0 restocking fees. For full instructions, check our Return and Refund Policy.
Q7: What if my item arrives damaged, defective, or incorrect?
A: If your order arrives damaged or defective, we will send a replacement or full refund at no cost to you. We provide a prepaid downloadable return label for defective items.
Q8: Where is Tools & More located?
A: Tools & More is an e-commerce retailer headquartered at Strada Braniștii 7/1, Chișinău, MD-2068, Moldova, dedicated to serving customers across the United States.
Q9: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club) via Stripe, as well as PayPal, Apple Pay, and Google Pay. All transactions are securely processed in USD ($). See our Payment Policy.
Q10: How do I contact customer support?
A: You can contact our support team directly via email at support@tools-and-more.shop or via our Contact Us page. We respond within 24–48 business hours.
Support Operating Hours:
Daily: 09:00 – 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time)
(Equivalent to 02:00 AM – 11:00 AM EST / 03:00 AM – 12:00 PM EDT)