Privacy policy

Last updated: September 13, 2026

This Privacy Policy describes how Tools & More (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tools-and-more.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer located in the United States, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our operational practices or for legal and regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.

We use your information to communicate with you, process and fulfill orders, provide customer support, comply with legal obligations, enforce our terms, and protect the rights and security of our store, users, and the public.

What Personal Information We Collect

When we use the term "personal information", we refer to details that identify, relate to, describe, or can be reasonably associated with you.

1. Information We Collect Directly from You:

  • Contact Details: Full name, billing address, shipping address, phone number, and email address.

  • Order & Transaction Details: Products viewed, items placed in the cart, payment confirmations, chosen delivery methods, and purchase records. For terms on how transactions and deliveries are managed, please review our Shipping Policy and Return and Refund Policy.

  • Account Credentials: Username, account password, and saved preferences if you register an account.

  • Support Communications: Details, feedback, photos, or documents you share when reaching out through our Contact Us page or email.

2. Information We Collect Automatically (Usage Data):

When you navigate our Site, we automatically gather technical data using cookies, log files, and tracking tags. Usage Data includes device model, operating system, IP address, browser type, referral URLs, time spent on pages, and network interaction details.

3. Information We Obtain from Third Parties:

We work with trusted third-party partners to support our business operations:

  • E-Commerce Platform: Hosted on Shopify, which maintains secure technical infrastructure to process transactions.

  • Payment Gateways: Authorized payment processors collect payment card details and billing addresses to fulfill payment authorizations. We do not store unencrypted payment card data on our servers.

  • Fulfillment & Courier Partners: Postal carriers and international logistics providers receive shipping information to deliver orders directly to your address in the United States.

How We Use Your Personal Information

  • Fulfillment & Customer Orders: Processing payments, packing orders, dispatching shipments, issuing invoices, and managing returns or exchanges.

  • Customer Assistance: Providing responsive customer care, answering product inquiries, and troubleshooting issues.

  • Security & Fraud Prevention: Detecting fraudulent transactions, verifying order authenticity, and securing our systems.

  • Marketing (With Consent): Delivering promotional updates, special deals, or newsletters. You can opt out of promotional communications at any time via the unsubscribe link in our emails.

Cookies and Tracking Technologies

We use cookies to maintain your shopping cart, remember regional preferences, and gather store analytics. For specific information on cookies utilized by our e-commerce platform, please review the Shopify Cookie Policy.

You can manage cookie settings in your browser. Note that disabling functional cookies may impair checkout and shopping cart features.

Sharing Personal Information

We do not sell, rent, or lease your personal information to third parties. We share personal information only under the following necessary circumstances:

  • With verified service providers who perform business functions on our behalf (hosting, payment settlement, package delivery, and analytics).

  • When required by legal process, lawful requests, court orders, or governmental regulations.

  • In connection with corporate reorganizations, acquisitions, or asset transfers, where customer data is transferred as part of the operating business assets.

International Data Transfers

Because Tools & More is headquartered in the Republic of Moldova and operates on international e-commerce infrastructure, your personal information may be transferred to, stored, and processed outside of your home country or state. We implement reasonable physical, technical, and administrative safeguards to ensure that your data is handled securely and in compliance with applicable privacy regulations.

United States Consumer Privacy Rights (CCPA / CPRA)

If you are a resident of the United States (including California), you possess specific privacy rights under applicable state privacy laws:

  • Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You have the right to request the deletion of your personal information, subject to statutory retention obligations (e.g., tax, accounting, or ongoing order fulfillment).

  • Right to Correct: You have the right to request correction of inaccurate personal records.

  • No Sale or Sharing of Personal Information: We do not sell or share personal information for monetary or cross-context behavioral advertising purposes.

  • Non-Discrimination: We will not discriminate against you in price, service quality, or availability for exercising any of your privacy rights.

To submit a privacy rights request, please email us at support@tools-and-more.shop.

General User Rights & Retention

We retain your personal information only as long as reasonably necessary to fulfill the purposes for which it was gathered, satisfy legal or tax requirements, and settle disputes. Depending on your jurisdiction, you also retain the right to withdraw consent, restrict processing, or obtain a portable copy of your submitted data.

Children's Privacy

Our Services are intended for individuals who have reached the age of majority. We do not knowingly collect personal information from children under the age of 16. If you believe a minor has submitted personal data to us, please reach out to our team immediately and we will promptly delete such records.

Contact Information

Store Name: Tools & More
Address: Strada Braniștii 7/1, Chișinău, MD-2068, Moldova
Phone: +373 60 630 593
Email: support@tools-and-more.shop
Contact Page: Contact Us

Customer Service Hours

Daily: 09:00 – 18:00 (GMT+2 / UTC+2; GMT+3 during daylight saving time)
(Equivalent to 02:00 AM – 11:00 AM EST / 03:00 AM – 12:00 PM EDT)

We strive to respond to all emails within 24–48 hours.